If you’ve forgotten your password or need to set a new one for security reasons, the admin interface provides a dedicated reset process. The operation is account-specific, so you always need to start it from the correct account URL.
Step 1: request a reset email
Open /admin/{account}/password/forgot and enter the email address you use for the admin interface. For security reasons, the system always shows the same confirmation message, regardless of whether the email address exists in the system.
- What do you receive? An email containing a single-use, time-limited link.
- What should you watch out for? The link is only valid for a limited time, so it’s best to open it immediately.
Step 2: set a new password
The link in the email takes you to /admin/{account}/password/reset/{token}. There you can enter and confirm your new password.
- Recommendation: use a unique password with at least 12 characters, including letters, numbers, and special characters.
- Security note: the token can only be used once, so if it has already been used, you’ll need to request a new reset.
Common issues
- Email doesn’t arrive: check your spam folder, then request the reset again.
- Expired token: start a new password reset—the old link can’t be used anymore.
- Wrong account: always verify that you’re using the correct
{account}value in the URL.