Guide
Support / Helpdesk
The Support / Helpdesk section is the official customer support center of the admin interface. Here you can open tickets, track ongoing support cases, and provide feedback to the development or support team. This module ensures that every question and issue is handled in a documented, transparent, and traceable way.
What can you find in this section?
- Ticket list and details: a list of incoming and your own tickets, detailed views, as well as creating new tickets and managing the reply flow.
When should you use it?
You should come here if you want to report a technical issue, have questions about how something works, or want to give feedback on a new feature. Managing tickets in a unified way helps keep the support process clear and ensures the team can respond quickly to critical cases.