The KPI cards are quick, at-a-glance indicators shown at the top of the Dashboard. These numbers immediately signal how much load the booking system is under, how active your services are, and where quick action might be needed.
What do the KPI cards include?
- Events today: the number of group events happening today. This helps you assess how many time slots and occurrences you’re working with.
- Bookings today: the total number of bookings for today, showing the current traffic level.
- Bookings (7 days): the total bookings over the last 7 days, giving you a short-term demand trend.
- Cancellations (24 hours): the number of cancellations in the last 24 hours. If this spikes, it’s worth checking self-service cancellation settings or activating the waitlist.
- No-show rate: the proportion of bookings where participants didn’t show up. This helps you spot recurring no-shows and decide whether reminders or stricter cancellation rules are needed.
How should you interpret the numbers?
The KPI cards don’t just give you a snapshot—they’re also useful for comparison. If daily bookings are high but the 7-day figure shows a lower trend, a campaign or seasonal effect may be driving the spike. If the no-show rate increases, review your communication, confirmations, or waitlist workflows.
Typical actions based on KPI cards
- Expand capacity: if booking numbers stay consistently high, adding new occurrences or allocating more resources may be justified.
- Activate the waitlist: when bookings and events fill up, the waitlist helps refill spots quickly after cancellations.
- Strengthen communication: with a high no-show rate, reminders, push emails, or stricter cancellation policies can help.