All settings and actions in the admin interface are built around a few core concepts. The short glossary below helps you quickly understand how the system works.
- Account
- The organization or service unit that has its own admin interface, settings, and data. The account defines things like time zone, language settings, and integrations.
- Service
- The bookable item that customers see on the public page (for example, a consultation, workshop, or trial session). A service can have assigned resources, duration, capacity, and rules.
- Resource
- The factor that defines capacity: it can be a person, a room, equipment, or any other limited resource. Multiple resources can be linked to a service, allowing capacity to be adjusted flexibly.
- Booking
- A registration created by a customer or recorded by an admin for a service or event. A booking has a status (e.g. pending, confirmed, cancelled) that determines next steps and communication.
- Event / Occurrence
- The concrete time slots of group services. An event represents the overall event (for example, a multi-session course), while an occurrence is a single scheduled instance of it. In the admin interface, bookings and waitlists are linked to occurrences.
Relationships at a glance
- Account → contains multiple services and resources.
- Service → can be linked to one or more resources.
- Event/Occurrence → a scheduled instance of a service.
- Booking → belongs to a specific occurrence.