The admin interface is primarily designed for account admins and key users who manage bookings, events, and resources on a daily basis. Certain areas require superadmin privileges, typically when multiple accounts or system-level settings need to be supervised.
Account admin
- Responsibilities: maintaining services and resources, publishing events, and managing bookings.
- Daily routine: checking capacity, handling waitlists, and tracking customer communication.
- Accountability: ensuring smooth booking operations and a consistent customer experience.
Key user
- Responsibilities: managing specific services or events and taking over parts of the admin workload.
- Permissions: limited access to functions defined by the account admin.
- Focus: operational tasks such as moving bookings or handling event notifications.
Superadmin
- Responsibilities: overseeing multiple accounts, global settings, and system-level modules.
- Typical tasks: managing account states, audits, and using administrative tools.
- Accountability: platform-level stability, security, and compliance.
What knowledge do you need?
You don’t need a technical background to use the admin interface, but it helps if you understand service logic (what can be booked), resource constraints (what defines capacity), and the booking lifecycle (booking, cancellation, rescheduling, waitlist). Most features are designed to support fast and transparent customer service.